VidanceeLegal
Refund Policy
Last updated October 24, 2026
This is simple: payments are not refunded. There is one exception — if you paid and your plan or credits were never given to your account.
The short version
- No refunds once your plan or credits are added to your account.
- The one exception: you paid, but the plan or credits never reached your account.
- Clips or images that fail are never charged, so there is nothing to refund for them.
1. No refunds
As soon as a plan or credits are added to your account, the purchase is final. That includes:
- Credits, images or days you did not use, or that expired at the end of the 30 days
- Changing your mind after buying
- A model being updated, paused, slowed down or removed
- An account disabled for breaking the Terms of Service, such as sharing or reselling it
2. The one case we refund
If you paid and the plan or credits never reached your account, contact us with your payment proof (receipt or transaction ID) and the email of your account. We will either add what you paid for straight away or refund the payment.
This also covers a payment taken twice for one purchase: the second payment delivered nothing, so it is refunded.
3. Failed clips and images
Credits are only taken when a clip or image finishes successfully. If a render fails or is blocked, nothing is charged — the credits stay in your balance automatically.
4. How to contact us
Email [email protected] or message us on WhatsApp from the number you paid with. Please write within 7 days of the payment.